mmeiser blog: UofM customer satisfaction study

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UofM customer satisfaction study

Intersting University of Michigan study on Customer Satisfaction. It touches on AOL, Yahoo, google as well as some other industries. I share Techdirt's sense of sarcasm. To bad there's no link to the study though

Article: Satisfy customers, make money | Tech News on ZDNet

from: Techdirt:The Shocking Truth: Happy Customers Are A Good Thing!

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